Terms and Conditions


These terms and conditions will be applied to all sales operations of products that are carried out through our website. It is important that you read all of these terms and conditions of sale before doing any purchase and that, if you do not understand something, you consult us.

Validity of Terms and Conditions

The terms and conditions of JELUA are valid as long as they are published on the website. The owner of the trademark reserves, in any case, the right to modify them without prior notice, as well as to incorporate new ones.

Any operation performed on the web is subject to the contents and terms are published at the time of it.


All prices on the JELUA website are shown in Euros. Product prices include taxes where applicable be applied, and include shipping costs.

JELUA may occasionally issue coupons, which may be used to reduce the price of one or more items. Coupons have limited effect and so will know once announced or introduced therein by a user on the web

Payment Methods

In JELUA you can buy both with PayPal and with card and, even bank transfer.

In the cases of payment by bank transfer, the order will not be sent until there is evidence of its account entry. In these cases you will have to make a transfer to the account that you will receive by email once the order has been made.


The products you buy at JELUA will be delivered to the address you indicate on the order. JELUA assumes no responsibility in case the delivery address has been incorrectly indicated. So check it out.

Refunds and Returns

In case of return, you will not be responsible for the expenses incurred for the return of defective products or different from those indicated by you in your order. In these cases, JELUA will reimburse you for reasonable shipping costs incurred.

In case of canceling orders or returning products, please indicate the reason for the return.

Your Obligations

You must provide truthful information on the forms that exist on the web, both registration and ordering. It is your responsibility to keep your data updated on our website.

Remember that you can always exercise your rights of access, rectification, cancellation and opposition, as stated in our privacy policy.

If you have any questions

You can make your questions, inquiries or complaints from our Contact page